Direct Xpress is a comprehensive look at our entire service, the first of its kind since Xpress began a decade ago. It is an opportunity for our customers and our stakeholders to tell us what you like about the current Xpress service and what you’d like to see in the future. We have undertaken a full-scale evaluation of existing service and a strategic exploration of future opportunities for growth. Throughout this effort, we have collected input from everywhere we could, including directly from our riders, non-riders, and community stakeholders.
In the end, we’ll have a big-picture overview of the value Xpress provides to the state of Georgia and to commuters throughout metro Atlanta as well as a guide to ensure our resources continue to be used in the most effective way possible.
Over the past 24 months, GRTA has been reviewing Xpress service from top to bottom looking for ways to improve the service for all of metro-Atlanta’s commuters. Last year, we sent out a survey asking for feedback on a set of proposed route changes. We received some invaluable feedback and have updated our recommendations based on the input we received.
We’ve conducted public outreach throughout the study, including a customer on-board survey, online surveys, public meetings, and stakeholder outreach. The GRTA Board adopted a Board Resolution and the Direct Xpress Service Plan documents at the August 12, 2015 meeting. The system wide bus route modifications, schedule adjustments, and fare changes to its Xpress bus service is up for your review. View the Final Report documents.